Privacy Policy

Bretons Automotive, LLC (collectively “Bretons Automotive”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.

This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains (“Website“), when you utilize our texting applications (“Apps“) or when you engage with us for service or repairs (“Services“). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.

Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.

HOW WE COLLECT YOUR PERSONAL INFORMATION

• We collect your personal information when you actively provide it to us through your interactions with us. 

WHAT PERSONAL INFORMATION WE COLLECT
 

Your contact information/Identifiers: Name, email address, phone number

Personal information we collect through your interactions with: Bretons Automotive; our Websites; Apps and Services as a user or a participant

Account information:
 

• Account holders’ names, vehicle information, and contact information

User content:

• Files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.

Your communications with us:

• Voice and related recordings and transcripts, emails and messages, available as part of our Services or Websites, etc.

Other information:

• Any personal information that a user or guest voluntarily provides through their use of the Services, including synchronizing contact information, or through integrations with other applications.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes, to: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with service including respond to your requests for support; Manage your order and our customer relationship; Market and advertise our Services; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers reports; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.  

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you. 

We do not pass any individual’s consent to receive SMS from Bretons Automotive to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.

HOW WE RESPECT YOUR PRIVACY RIGHTS

We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

UPDATES TO THIS NOTICE

We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make changes to our Notice, we will post those changes on this page in addition to updating the “Last Updated” or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.

CONTACT US

If you have any questions, comments or concerns about this Notice, please e-mail us www.bretonsauto.com/contact/ 

Terms & Conditions

Consent for SMS Communication

• Information obtained as part of the SMS consent process will not be shared with any 3^rd parties

Types of SMS Communications

• If you have consented to receive text messages from Bretons Automotive, you may receive text messages related to vehicle service or repair needs, workflow updates, estimates and invoicing, or general service information as requested.

Below are examples:

• Customers: Updates regarding your vehicle’s service and repair, job completion updates, estimates or invoicing
• Staff Members: interoffice communication about parts and supplies

Standard Messaging Disclosures

• Message and data rates may apply
• Consent to texting may result in a maximum 30-40 text messages per week
• You can opt-out at any time by texting “STOP”
• For assistance, text “HELP” or visit our privacy/terms & conditions page at www.bretonsauto.com/privacy-policy/

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect personal information that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or look for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

We make limited use of cookies on this site. ”Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. The only purpose for which we use cookies is to keep track of your session on our website.

SITES’ USERS WHO DO NOT WISH TO HAVE COOKIES PLACED IN THEIR COMPUTERS SHOULD SET THEIR BROWSERS TO REFUSE COOKIES BEFORE ACCESSING THIS SITE, WITH THE UNDERSTANDING THAT CERTAIN FEATURES OF THE SITE WILL NOT FUNCTION PROPERLY WITHOUT THE AID OF COOKIES. SITE USERS THAT REFUSE COOKIES ACCEPT ALL RESPONSIBLITY FOR THE LOSS OF FUNTIONALITY.

Notification of Changes

Updates to this Privacy Policy will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (480) 421-9048.